Difference between revisions of "Log into IMSMA"
From IMSMA Wiki
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==Log in errors==__NOEDITSECTION__ | ==Log in errors==__NOEDITSECTION__ | ||
| + | If you encounter an error during login, find below the explanation: | ||
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:[[Image:Inactive user.png|500px]] | :[[Image:Inactive user.png|500px]] | ||
Revision as of 09:52, 15 February 2015
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You have to start IMSMA server first. Check the Start the IMSMA Server page. |
To start the IMSMA client:
- Right-click the IMSMA Control Centre icon
that is displayed in the lower, right corner of your Windows desktop. - Select the Start Client option.
- Enter your user ID in the User ID field. The user ID is not case-sensitive.
- Enter your password in the Password field. The password is case-sensitive.
- To proceed with the login, click the OK button.
The Login Window displays.
| |
The first time that the IMSMA client is started, it may take a few minutes for the IMSMA Navigation window to display. |
If the user ID and password you entered are valid, the IMSMA Navigation Window displays.
Log in errors
If you encounter an error during login, find below the explanation:
| Error message | Cause |
|---|---|
| Invalid ID or password. Please type a valid user ID and password. | The user ID or password that you entered is incorrect. |
| Unable to connect to the server. Please check your configuration settings. | Either the server has not been started or the client is configured incorrectly. Click on Show Detail to learn more. |
| User ID entered is not unique in user database. Please have an administrator remove the duplicate entry. | A user account with exactly same User ID has been added to the database. |
| You have entered an inactive User ID. Please enter an active User ID and password, or contact your system administrator for assistance. | The user account has been inactivated by an administrator. |
| You have entered an User ID without permissions. Please contact your system administrator for assistance. | The user account has not been included in a role. |
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If you would like to view output messages from the server, select the Client tab from the Console Window menu. Check View the Server and/or Client Output Messages page. |
